Refund policy

Cancellation policy & cancellation form

A. Cancellation policy

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Auth & Brucks GbR, van-der-Grinten-Str. 9, 47559 Kranenburg, Germany, Tel.: 017624487009, e-mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.

You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

Exclusion or premature expiry of the right of withdrawal

The right of revocation shall expire prematurely in the case of contracts for the provision of services if we have provided the service in full and we have only begun to provide the service after you have given your express consent to this and at the same time confirmed your knowledge that you will lose your right of revocation upon complete fulfillment of the contract by us.

The right of cancellation shall expire prematurely in the case of contracts for the provision of digital content if we have commenced performance of the contract after you have expressly consented to our commencing performance of the contract before the expiry of the cancellation period, you have confirmed to us that you are aware that you lose your right of cancellation as a result of your consent upon commencement of performance of the contract, and we have provided you with a confirmation of the contract on a durable data medium in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of cancellation, is reproduced.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

Auth & Brucks GbR
van-der-Grinten-Str. 9
47559 Kranenburg

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only in case of paper communication)



(*) Delete where not applicable